modmail

A messaging system on Reddit and similar discussion sites, used for communication between moderators and other users.

They asked for simple things like updates to their “modmail,” the internal message tool that moderators use to manage their groups.

She mostly kept to protocol when issues arose here and elsewhere, trying to message moderators through modmail, the internal Reddit mail system, where she was sometimes known as Alex.

A message sent through modmail.

In addition to reporting comments, Crossmod is designed to support a range of other functionalities: to send alerts to moderators in case of particularly sensitive topics (in the form of modmails), or to proactively remove comments that garner very high abuse scores computed by the pre-trained machine learning models described in Section 4.3.

Yet they still faced pressure from many their community to join the blackout: “we eventually released the statement after we received dozens of modmails and posts on both subreddits.”